WHAT IS A LANGUAGE SERVICE PROVIDER?

Language solutions are offered by Language Service Providers for organisations to communicate with individuals who may have Limited English Proficiency (LEP), ensuring translations accepted by authorities and institutions where accuracy and compliance are essential. A wide range of support services is involved, including connecting interpreters and individuals by utilising various levels of unique software solutions, telecommunications, and other related services.

TYPES OF LANGUAGE SOLUTIONS

Different types of language solutions do prevail, including:

  • Telephone Interpreting: Through the telephone, customers are connected to an interpreter
  • In-person Interpreting: To an interpreter, on-site, customers are connected
  • Video Remote Interpreting (VRI): Through Audio nand Video, customers are connected to an interpreter remotely.
  • Translation Services: Printed Materials and Documents are translated into a customer’s language.

HOW ORGANISATIONS BENEFIT FROM LANGUAGE SUPPORT?

The core of human experience is effective communication. Language support is highly beneficial, irrespective of the type of organisation.

  • Ensure Positive Customer Experience: Automatic partnership with an LSP means the LEP individuals who visit your organisation get a similar level of service to everyone.
  • Enhance Customer safety for At-risk populations: Due to a language barrier, LEP individuals face undue risks.
  • Achieve Regulatory Compliance: To serve LEP individuals, public service entities, including medical providers, law enforcement, and educational facilities, must have a language access plan. Severe regulatory consequences are faced as many fail to have an effective level of language support.
  • Stand out among competitors: Companies that provide language support to their customers who do not understand English tend to stand out when compared to competitors and increase their revenue potential.

TIPS FOR CHOOSING THE BEST LSP FOR YOUR ORGANISATION

A few factors to consider when choosing the best company to work with as an organisation.

  • Industry experience: Ensure that the LSP you are choosing has prior adequate experience in working with organisations similar to your industry. Many nuances are involved in language interpretation in a few service scenarios.
  • Language support solutions: Check the language solutions that an LSP has and ensure your needs are accommodated. For example, it is important to look out for an LSP that provides VRI support if your business works with the Deaf or hard-of-hearing.
  • Custom Solutions: Language support of each organisation is different. Find an LSP where custom language solutions are created that are best for your business.
  • Linguistic Quality: When partnering with an LSP, this one is a top priority, as the outcome of experience depends on the quality of the professional linguist. Ensure that the company you are partnering with has precise and comprehensive evaluation protocols for each linguist they provide you with.
  • Ongoing Support: These services are not a one-time model. Ongoing support with services. The equipment and software used by your organisation for language support are necessary. Ensure that the LSP provides you with fast communication, top-notch support, and a commitment to ensure that your concerns are theirs.

FIND OUT IF GLOBO IS THE BEST LSP FOR YOUR ORGANIZATION

To keep everyone connected at GLOBO, they strive to offer better language support. Schedule a free demo session on their official website to check how their language support options, support, and custom solutions can help your organization.